WhatsApp is working on a new feature that lets businesses add notes to their customers’ contact information.
These notes can contain details about past conversations, preferences, or any other helpful information to remember about the customer.
For example, a clothing store might use notes to keep track of a customer’s preferred size or style.
It appears this feature might be available only to businesses initially. This makes sense because it can help businesses improve customer service and personalize their interactions.
Regular users might not get access to this feature right away, but WhatsApp is constantly adding new features, so they may get note-taking capabilities in the future.