The National Electric Power Regulatory Authority (NEPRA) is rolling out a new tool designed to make addressing electricity issues in Pakistan a breeze. Starting tomorrow, the ‘NEPRA Asaan Approach’ app will be available nationwide, aiming to streamline how consumers report and track electricity problems.
With this new app, users can easily file complaints about a variety of issues such as power outages, voltage fluctuations, electrical fires, line faults, and billing errors. Each complaint submitted through the app will receive a unique tracking ID, so users can keep an eye on the status of their concerns in real time.
A NEPRA spokesperson shared that the app represents a major leap forward in making the complaint process more efficient and user-friendly. “The NEPRA Asaan Approach app is a key component of our plan to provide electricity consumers across Pakistan with a better, multi-channel service experience,” they said.
In a related story, a laborer from Dina Ladhar in Jhelum, Punjab, recently found himself stunned by an astronomical electricity bill of Rs 1.8 million for July. This follows a bill of Rs 56,000 from the previous month, which he had managed to pay only through a loan. Earning just Rs 1,000 a day, the laborer was incredulous at the massive charge. The Islamabad Electric Supply Company (IESCO) has promised to reach out to him and resolve the situation.
The launch of the ‘NEPRA Asaan Approach’ app is a significant step by NEPRA to enhance customer service and tackle the ongoing issues faced by electricity users in Pakistan.